Summary Of Josie's Story By Sorrel King

Josie’s Story, written by Sorrel King, is a thought-provoking account that tells the story of Josie, a toddler who passed away due to medical errors that could have been prevented if steps were taken to ensure proper communication between the healthcare workers and Josie’s mother, Sorrel. Throughout the novel, King made key observations about healthcare’s communication flaws and has formed organizations and programs to improve communication in healthcare settings across the world. Patient safety is the top priority of healthcare professionals, therefore strides should be made to ensure that proper communication takes place not only between healthcare workers and their patients but also in employee to employee interactions. By answering the

There are many different doctors that come into a patient’s room every day, each one providing more and more information about their health. The doctors only spend a short time in each room, which does not give the patient time to process what they are talking about. After the doctor leaves, it is then the nurse’s job to try and explain what the doctor was saying, even though the nurse may not have been in the room during the conversation. To better bridge, the gap in communication, having the nurse in the room while the doctor is talking to the patient could greatly help. The nurse then knows what the doctor is talking about and can explain it to the patient later if needed, or the nurse can slow down the doctor when they see their patient getting confused. Having an extra set of ears in the room can always be helpful to the patient, whether it be the healthcare staff, or their friends and

By employees having the access to talk to someone in charge about areas that they think need improvement or to even just address their concerns, trust can be established between the leader and the employee. According to Adelman (2012), one-way communication can be improved in the healthcare setting is for CEO or leaders to be physically present in the workplace (p. 139). This allows for a relationship to develop between an authority figurehead and an employee, which will increase the chances for an employee to be more comfortable talking to their boss about concerns. Also, another suggestion made by Adelman (2012), is to have regularly scheduled meetings with the leader present. During these meetings, important updates, information exchange, questions, new ideas, and concerns can all be brought up and addressed as a collaborative unit. With the leader being present, he/she can learn what is the most concerning issue amongst their team, and they can input their ideas as well. It is important for the person in charge to open the floor to questioning attitudes and new ideas. However, if the leader makes decisions based on falsified information because the employee was too intimidated to