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Summary: The Importance Of An Apology

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Clare (2001) has identified several causes of events that many companies are involved in during a crisis: plane, train and bus crash; BSE-infected beef, salmonella; contaminated food or drinks; dangerous drug side effects; disasters at football matches or ferries; financial crashes; mass job losses; and plant closures. Although these are only a few causes of crises, there is a possibility that many potential calamities can be spotted in advance or averted (Clare, 2001). Others are caused because lifestyles change or by the actions of third parties, acting not out of malice, but in their own commercial interests (Clare, 2001, p. 97). According to Clare (2001), the many causes of crisis share one common element – media attention, either actual …show more content…

IV. 3. The Importance of an Apology During a Crisis Many public corporations fail to recognize the importance of an apology during a crisis situation. For example, in 2013 Lululemon Athletica had to recall their signature yoga pants for being see- through, a product flaw that the then CEO, Chip Wilson, blamed on the body types of some customers. During an interview, Wilson went on to say, “Quite frankly, some women’s bodies just actually don’t work for it. It’s really about the rubbing through the thighs, how much pressure is there” (Holpuch, 2013). According to Kador (2009), apology is an attitude as well as SORRY IS NO LONGER ENOUGH Diaz 13 a practice. It’s the catalyst for restoring broken relationships and a pathway for personal growth (p. 5). Making mistakes is not the key issue (p. 5). Everyone makes mistakes (p. 5). Yet according to Kador (2009), it’s what we do about the mistakes we make that determine whether we move forward or look …show more content…

Circumstances beyond our control sometimes prevent us from meeting our obligations. 3. Human beings are not perfect, and at times we commit wrongdoings, some of which are honest errors, whereas other actions are guided too much by our self- interests. 4. The fact that human beings are individuals with different sets of priorities fosters conflict among those with competing goals. Moreover, Benoit’s (2015) theory provides an intrinsic explanation of some of the common reasons crisis occurs. First, he points out that individuals are constantly competing for tangible and intangible goods, which causes conflict for those who believe the resources should be SORRY IS NO LONGER ENOUGH Diaz 14 allocated differently. Second, he explains how much the lives of each individual is constantly influenced by people, events, and the environment surrounding them. Third, he reminds individuals that no one is perfect and that human error happens. Lastly, Benoit (2015) emphasizes the idea that each individual has his or her own thinking process, which at times causes individuals to become

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My story “Apologies All Around” by Jeff Soesbe, is about a robot who forces people to apologize to someone they hurt emotionally or physically. That is why I think the theme of the story is to always apologize even if it is hard to do or if something small you did. One thing that shows the theme of the story is when Karl said his apology for not getting Winston the job he wanted because Karl spread a rumor around the work saying Winston was impossible to work with because Karl was older and “Winston was younger and more of a hot shot,” said Karl then him so Karl spread the rumor so he could get the job and not Winston. Then once Winston read it he was mad at first but then he forgave Karl.

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An apology. It seems like a simple thing, but a poorly constructed one can do much more harm than good. It takes skill to craft an effective apology, which is what apologia is. We need apologia because there has to be a venue with which public figures like athletes or politicians can try to justify their actions themselves or have their actions be justified by others. Apologia gives public figures the opportunity to be redeemed, even if they have done something wrong, because of the good that they’ve already done and/or because of the change they will make in the future.

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I, Leila Warsame UCI 54935611, would like convey my apology since I wasn’t able to appear for my citizenship test that was scheduled on 8th December 2015. I was abroad in Somalia when the test was scheduled and I have recently arrived back to Edmonton on the 15th December 2015. Due to my circumstance, I would like to reschedule my test to a later date and I have attached my itinerary and boarding pass as the supporting

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In Jacoba Urist’s “The Art and Science of Apologizing” which was published in The Atlantic in 2016, he talks about what is the best way to make an apology perfect. There are many factors that people don’t think about when they are about to apology, which includes: the moment in which they are going to apologize, repetition, and making sure the person you are apologizing to actually accepts the apology. After reading Urist’s essay and then going to read Harvey Weinstein’s apology that he wrote after being accused of sexual harassment against multiple women, which was published in The New York Times, one could see the significant differences that Weinstein’s apology should be like as compared to how Urist says one should be. Weinstein’s apology has more weaknesses than it does strengths and the many problems, which includes apologizing too early, not acknowledging the women that were assaulted and not showing responsibility and remorse are all wrong according to Urist’s paper on how an apology should sound. Al of these issues causes Weinstein’s apology to be a sad attempt of an apology that will not be accepted by society.

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An apology is always deemed as an answer for something contemptible and carries a stigma with it. Be it an individual, group or organization, saying sorry comes with certain reluctance. Let’s face it – none of us say sorry without pausing or hesitating for a moment. To answer the question of whether a company should formally apologize for a mistake, let us first look at why it is difficult to do so. When it comes to an organization, the hesitation that comes with the apology multiplies manifold for many reasons.

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Living in the society, what is probably the most important is to maintain the relationship. Individuals with excellent interpersonal will have the ability to maintain friendships of people themselves knew and met. Because these people will know how to treat other people's kindness. In daily life, everyone must ever make mistakes and when anything goes wrong, it is necessary to solve as soon as possible which the one thing that can be used to resolve this situation is to say sorry. The apology is to show feelings of regret what did and as a way to heal the relationship after the error the best.

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Ever since you were little your parents have told you that you should apologize to your mistakes. You sometimes felt guilty by your actions and apologized the person who you hurt by one of your insults or actions. The only intense part is that you don't know if they would actually forgive you, and they did accepted your apology and giving you a second chance. Its a feeling of satisfaction hearing the person accepting your apology. But if it happen to you, you might accept their apology and give them another chance.

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Reflection – Children Are Wired For Empathy And Insisting On Apologies Is Not Necessary Stop – As a person the values we uphold and pass onto our own children and to an extent other children in our lives are driven and come from the culture we gown up in and belong to. These values are often passed on or instilled in us by our own parents, extend family, and important influential adults in our lives. One of the common values or social rules/norms in many cultures is to apologise when we have done something wrong or wronged someone else, but should we make young children apologise? I know as a young child my mother, father, extended family, and other influential people in my life (like teachers) expected me to apologise if I had done something

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Running Head: APOLOGY STRATEGIES 1 APOLOGY STRATEGIES 12 Name: Institution: Course: Date: Introduction Apology is termed as a key character that humans possess; it is always human to apologize and when one fails to do so it is always doubted whether the person is human or not. However in order to apologize one must always have a strategy (Blum-Kulka, 1989).

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Making mistakes is an important part of life. We learn from our mistakes. Mistakes are the best lessons of our life. They are something that happens unintentionally and without the knowledge of a human being. The only way mistakes can be avoided is to never do anything.

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