By implementing a comprehensive code of conduct, Porter Airlines demonstrates its commitment to ethical business practices
Verizon’s Board of Directors oversees all auditing activities and they implement the code of ethics for all financial officers. Verizon has at least three members for their Audit Committee, which includes independent Directors who need to be financially literate. Also, the Committee Chair must have accounting or financial management expertise and at least one member of the committee must be a financial expert. The Board of Directors will choose the Committee members by their qualifications and are appointed annually by the Board of Directors. The purpose of the Ethics Audit Committee is to assist the Board of Directors in monitoring the integrity of the Verizon’s accounting and financial reporting and its internal controls, the performance
By using the competing values framework as a point of reference, it seems that Verizon’s current organizational culture is a clan culture, the reason being is Verizon invested all the time and all the resources to help educate the workforce (Kinicki & Williams, 2013). See the competing value clan culture is “an internal focus and values flexibility rather than stability and control, such as cohesion, participation, and empowering people” (Kinicki & Williams, 2013, slide 22). Verizon is doing just that, by having the Learning and Development Organizations to support all business units. Not only is Verizon supporting each business unit, they are training the people to advance the numbers of subject matter experts within the corporation and the
At the company’s inception in 2000, then Chief Executive Officer, Dennis Strigl, deliberately shaped and developed Verizon Wireless’ mission statement. He purposely ensured the mission statement not only described the reason for Verizon’s existence, but also distinctly defined its organizational values, desired culture, and exemplified how employees should interact with customers, competitors, suppliers, their communities, and team members (Verizon (USA), n.d.). “We focus outward on the customer, not inward” and “we know teamwork enables us to serve our customers better and faster” (Verizon (USA), n.d., p. 1) are two among many other declarations within the Verizon’s mission statement/credo that exemplify Verizon’s commitment to its customers
Costco has built a reputation of being a caring corporation1 with a low cost structure in the discount services sector. Their founder, Jim Sinegal, believed in building a business on strong ethics while offering a wide selection and great value. Costco’s vision is expressed in its code of ethics which contains five key tenets by which the company operates: Obey the law, take care of our members, take care of our employees, respect our suppliers & reward our shareholders.2 With this vision Costco has built the third largest retailor in the United States. By looking closely at the code of ethics it becomes possible to see it has built in strengths and weaknesses.
Employees observes the action and behaviors of their leaders and hence follow them as an example. For employees to uphold high integrity and good communication skills, their leaders are supposed to have these skills. Therefore, as CEO it is important to ensure all employees regardless of their position and rank in Chipotle Mexican Grill has to observe and follow code of conduct. The second step is emphasizing code of conduct to employees especially in their specialization(Aras & Crowther, 2012). It is important to ensure the employees understand code of ethics that are related to their fields of specialization and where they are operating.
The organisational Code of Conduct should also be understood and adhered to at all times, as this will determine how the organisation wants to treat and deal with its customers. Under Australian Consumer Law, whenever a person buys products and services they come with automatic guarantees that they will work and do what was asked for. If the
The ethics and code of conduct is aligned to the principles of the King III report. The ensure compliance by employees they are required to sign as proof of understanding and agreeing to honour it. The company notes that with the reputation it enjoys its actions should not contravene the code of conduct as this can have an adverse result on the company’s reputation. This code of conduct requires that each employee complies with completion legislation in the interest of society. The requirement of strict compliance of the code of conduct also seeks to eliminate practices like collusive tendering/ bid rigging, dividing markets and price fixing which are practices that affect society by keeping them out of the market.
The management of Costco believes that adopting universal codes of conduct and maintaining transparent ethical standards could form the strategic solution to avoid frictional rifts in management. The intangibles of the job cannot just be easily disposed at any given time as one likes because these are innately the qualities that is individually attached to a person’s being. Although it can be developed as time goes by through experience, there are still soft skills that are connected to the natural
The two codes of conducts I selected to review are those of JP Morgan Chase and Google. Naturally, the two has some similarities in the behavior they required in their employees. However, due to the separate nature of each business, the two companies valued some different things as well. Beginning with JP Morgan Chase, it is a large investment bank. This means that they make a profit by assisting large corporations in their financial decisions.
American Express is more popularly known for their credit card, however, there corporation is on a much larger scale. They are one of the best in complaint avoidance and handling, and they serve more than 60 million customers. Relationship Care was implemented from interacting with customers to find out about their perception in reference to behaviors of excellent service, as well as, inquiring their employees to find what they needed in order to do their best at work. Some of the characteristics to this program include: allowing customers to voice their concerns for as long as they need, employees having access to prior customer conversations to better handle situations, and employees building a personal relationship with customers through
Ruby Tuesday operates on a documented code of ethical conduct that governs both the internal and external affairs of the company. As Chief Executive Officer of Ruby Tuesday, I deem the code of conduct an essential part of the overall functioning of the business. Customer satisfaction, issues pertaining to employees and legal compliance form the foundation for efficiency and sustainability of any business. The code provides a balance and allows for transparency in terms of the expectations and duties of all stakeholders. All aspects of the code of ethics of Ruby Tuesday are important to the viability of the company.
The Code of Conduct informs all of the employees of their expectation to maintain personal and professional integrity, developing skills and knowledge in order to work with expertise. I expect employees to work co-operatively with colleagues, oversee the quality of services, and contribute to the development of the service and policy and when thinking in the field of childcare. This Code of Conduct governs all aspects of employment, including selection/job assignment, compensation, discipline, termination and also including access to benefits and
Secondly where there is gain in compatible degrees they may result in a shift in the distribution of power (Zaleznick, A. 1970). Ethics plays a role in all levels of organizational behavior. Verizon wireless communications was the first to create an ethics office which was spearheaded by one of the executives responsible for the compliance. Verizon reports their business code of conduct has become a model for other businesses and organizations. Corporate codes of conduct operate in a legal and ethical environment while addressing multiple audiences both inside and outside the organization (Willerton R. 2015).
What are the facts? Telstra has digitally connected more than 16 million of its cellular customers with each other and across the globe. Knowing the fact that its customers and Telstra’s employees are engaged digitally with each other for resolving their queries and seeking solutions to their problems related to Telstra’s products and also sharing their experiences, they recognized the need to create a Digital CX experience at a fast-pace. Subsequently, their customers were hoping and deserving the equal level of authenticity from interactions in the digital world in the same way they would do traditionally in the offline world.
