95. Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?
A. Technical
B. Professional
C. Conceptual
D. Interpersonal
E. Quantitative
96. Which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?
A. Leader
B. Figurehead
C. Entrepreneur
D. Resource allocator
E. Monitor 97. Which of Mintzberg's roles involves speaking on behalf of the organization?
A. Disseminator
B. Spokesperson
C. Liaison
D. Figurehead
E. Disturbance handler 98. Which of the following roles, as defined by Mintzberg is a decisional role?
A. Spokesperson
B. Liaison
C. Leader
D. Negotiator
E.
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Listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered
A. technical skills.
B. interpersonal/communication skills.
C. diagnostic skills.
D. professional skills.
E. conceptual skills. 103. Managers will utilize _____________ skills with increasing frequency as they rise within an organization.
A. conceptual and decision
B. informational
C. technical
D. professional
E. negotiation
104. Top management at Sunset Studios, Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studios' unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of __________
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conceptual and decision
B. informational
C. technical
D. professional
E. negotiation 105. The importance of managerial skills is exemplified by which of the following statements?
A. Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.
B. Upper-level managers need technical skills to manage supervisory personnel.
C. Supervisory level managers have the most contact with the top-level managers.
D. Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.
E. Interpersonal skills are important throughout a manager's career, at every level of management. 106. The set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called
A. self reliance.
B. social capital.
C. emotional intelligence.
D. career management.
E. social management.
107. Which of the following is a component of emotional intelligence?
A. Making good decisions
B. Dealing with power plays made by others
C. Understanding the shortcomings of those you work with
D. Advising others how to become happier at work
E. Helping others understand you are