Best Buy Executive Summary

Business Overview I would like to offer IT technical support to companies that cannot afford to hire the staff themselves, or that feel it is beneficial to hire when needed as opposed to keeping them staffed. It would be an on call operation, and if the problem could not be taken care of by taking remote control of computer to fix the problem, then we would be able to send a technician to the site for assistance. This would benefit our customers because it could save them overhead, and allow them to operate without interruption. There would already be an account and method set up for us to begin work by taking remote control, so diagnostics would begin right away, instead of sitting on hold waiting to talk to someone setting up paying and billing methods. If it came time that parts are needed, I would

Consumer Affairs appears a bit biased as to who is subscribing to them and rates iTOKiNET as the best tech support, but it only has 62 reviews and a 4 star rating. Outside of the bias, it appears that Best Buy has the biggest share of the market and has 587 reviews, with just a single star for performance evaluation. For Best Buy it is merely an add on service that allows them to offer the service when you purchase new electronics from them directly. Most of the competition I have found are mainly offering software to diagnose issues, or they are only offering remote support. I have not found any services that are offering local assistance and personable feel that I feel would be more appealing to small business owners. At this point, I would try to work more with AMD and avoid Intel for the start of the company, and this is to simply offer a more cost effective service. If I could beat the competition that was trying to sell the more expensive Intel hardware by costs alone, it would earn me my place. I would try not to keep a surplus of parts due to taxes, and would try to order them on an as needed