Assignment 1 Operational goals Team goals Goal Focus KPI Reason/ barriers Team Deliverable Goal KPI Due (Progress to be assessed every month, but training must be completed before the extended deadline) The first and the most important goal is to increase the sales of the shop by focusing on using the current resource efficiently. Secondly, increasing the sales, so that it can meet the increasing competition and the increased investments. Lastly, keep the team motivated so that they can all be part of the journey of the organisation towards success The focus is to increase sales as well as satisfaction of the customers with the products. Secondly the area of focus is to improve the efficiency of the organisation, to match the current increase …show more content…
In the absence of confidence as well as ability to take decisions it will be difficult to manage adequately. Firstly, if Marie can gain confidence band exhibits adequate decision making and taking abilities, art will be good. Assessment after every month. Submission of status report after every month. 2. However, she is not trained in management and therefore, there is a lack of training to take care of the branch. Likewise, proper management requires skills, these skills are best attained through either formal education or through years of training. She lacks both. Likewise, either taking training or undertaking education to learn better manbun, it will be better for her future. Assessment after every month. Submission of status report after every month. 3. Lastly, she allowed unethical conduct to be carried out in her presence and this raises doubt about her sincerity towards the organization and towards the customers. Lastly, ethical conduct is at the core of management and she must learn to be ethical in conduct. Lastly, being ethical is essential and Marie must learn to be ethical in conduct. Assessment after every month. Submission of status report after every month. Manager’s comments Chances of improvement are there, the only need is time and devotion. …show more content…
Observer’s name Phone no. Assessment site Coaching date/s Time/s Employee’s name Phone no. Standard of performance Satisfactory Yes No Did the coach utilize the GROW model for coaching his or her employee? Yes Did the coach identify the performance issue? Yes Did the coach utilize several communication skills to reflect and clarify the employee’s answers? ● active listening ● clarifying ● summarizing Yes Did the coach ask probing questions? Yes Did the coach allow the employee time to think before replying to questions? Yes Did the coach use body language cues to help put the employee at ease? Yes Did the coach acknowledge the employee during the coaching session using positive feedback? Yes Did the coach provide constructive feedback to the employee during the session? Yes Did the coach provide strategies for continuous improvement for the employee? Yes Did the coach identify his or her strengths and weaknesses as a coach/manager? Yes Did the coach identify areas for self improvement? Yes Comments/feedback to coach The best aspect of the complete process was the use of the GROW model, this model is very well suited for designing adequate exercises that will help in improving the outcomes of the individuals