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Explain How Policies Must Reflect Legislation And Ethical Standards Of The Community Services

264 Words2 Pages
A policy is a course of action or guidelines to be followed whereas a procedure is the ‘nitty gritty’ of the policy, outlining what has to be done to implement the policy

The agency is responsible for providing policy and procedural guidelines that support the practice of services. Policies and procedures must reflect legislation and ethical standards of the community services sector.
Quality of service delivery is dependent on the responsibility of both the organisation and the worker in following the policies that guide service delivery.
A list of such policy documents is:
• the organisation’s strategic plan
• policy documents, for example, providing services to cultural and linguistic diverse clients (CALD)
• Job descriptions.
As well,
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