Group Decision Making In Qantas Case

Scenario one describes a time sensitive and potential serious future problem, similar to dam holding back flood waters beginning to crack under pressure. If you only plug the holes as they appear you will buy extra time to address the source of the problem, but soon the structure itself will become too weak to do its job. Customers are like flood waters in that they will flow along the easiest path, or in this case, they are attracted by the newest fad. Honestly, it will be too time-consuming to chase and identify why each customer is leaving. Therefore, the group decision technique used should be somewhat expeditious and definite in finding solutions to the company’s problem. Another issue to point out, is the fact that the top leadership

Immediately, the Delphi and stepladder group decision techniques should be disregarded due to the time both require to produce effective results. However, looking at the decisions Qantas CEO Alan Joyce was faced with, short-term cuts may not benefit the long-term goals of the company. Therefore, utilizing either technique after initial cuts are made could be useful in discovering if the first cuts were viable solutions to the cost

While brainstorming “allows for spontaneous, creative, quick ideas/ suggestions” (Anderson, 1990, p.), the discussion is prone to drifting off tangent or being bullied by extroverts. Perhaps the initial ideas produced by the brainstorming could be given to the members where introverts and extroverts alike are provided an opportunity to provide in-depth feedback. Thus creating increased involvement, “eliminating interpersonal problems, and making solutions and predictions more accurate” (Bolland and Fletcher, 2011). Afterward, a meeting setup using the nominal group technique would help resolve any resolutions associated with the decision to be addressed by leadership or members involved with the suggestions and solutions. Unfortunately, I don’t believe this is optimal for most problems that arise within companies and organizations. Therefore, the nominal group technique provides the quickest manner to gain the most input from the majority of people in a