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Approaches to effective communication in health and social care
Effective communication in health and social care
Approaches to effective communication in health and social care
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When acting as a human service provider, it’s important to understand boundaries. Knowing when and what level of intervention is needed. It can be hard to keep yourself from stepping into a situation that you may see a potential solution. The decision to step outside of one's service position to impose help may not be the best situation for the person involved. Being a service provider means that at times the service you want to provide, won't be accepted by
To the future students of Human Services 100, I want to say you are about to embark on a wonderful journey of knowledge. Becoming a human service professional, a profession that needs you to help with the problems of society and the personal everyday problems of individuals. For this profession, you will need strength compassion and energy. The human services 100 class introduces you to concepts that you will use as you continue your education. This class covers such topics as the interdisciplinary nature of human services (human service professionals use sociology, psychology, anthropology along with other knowledge), the models of human service models (medical model, public health model, and the human service model), and ethics and the human
If the service user is a referral from Social Services then we usually receive a detailed assessment of the individual’s needs from the assessment a Social Worker has carried out. However, I do not rely on this when carrying out my own assessments as it has proven in the past that Social Services’ information is not always up to date. NHS referrals come with very little information. We receive the initials of the patient, their address, NHS number, Broad care number, next of kin details and the package visit times. We never receive detailed information of their medical history and it is often uncomfortable having to ask for this information from the patient or their next of kin as they feel we should already have this on our records.
Service Strategies HUMN 6150- Helping Individuals, Organizations, and Communities Introduction to Human Services Fall Term 2016 Dr.Suhad Sadik Sulanis Murphy September 20, 2016 People are the most complex animals on the planet. We think in an entire other manner than alternate creatures that possess the world with us which makes our connections significantly more fascinating from an investigative perspective, if nothing else. Like some different creatures, we assemble together to frame social orders of every single diverse size in extra to the person. Nonetheless, we do this on an a great deal more muddled scale than any other creature. Human service professionals learn numerous techniques in their field of work.
As I mature into a professional social worker, I will rely on informal feedbacks from my fellow worker; to help me accept constructive criticism during communicated feedbacks towards my performance. In other words, when I achieve a goal or objective that is recognized by my supervisor, peers, or clients, I will use the feedback to motivate myself towards building more challenging, but achievable goals in the near future. I believe this evaluation mechanism will help me gain confidence in my work as well as perming me to generate positive working energy towards the client, agency, organization, and the communities receiving my services. For example, during supervised visitations at my senior year placement at Familywise, clients consistently
Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’
However, I do not think people consider how much the client can help the social worker. A social worker can learn a great deal from those who are receiving their help, the ones that bring forth their stories and experiences to share. I believe this to be more helpful than a textbook or a classroom.
Also, communication is very important because it is through effective communication skills that social workers are able to gather information about service users, undertake assessments, interviews, engaged in problem solving and decision making (Trevithick, 2012). I was able to communicate with Peter in an anti-oppressive manner and make him feel relaxed and at ease to open up and talk to
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
In the reading, the author discusses throughout the chapter skills and techniques in the middle phase of working with a service user. Honesty is a value that is highly respected in the social work profession because it creates authenticity and trust in the therapeutic alliance. I agree with the statement completely, as I believe that being honest in regards to what one is feeling as a social worker allows the service user to be honest with how they are feeling as well. Further, it is explained that empathy is of vast importance when working with a service user in order to connect, help them uncover what they are feeling, and find specific approaches and techniques that would be beneficial to the service user. Although I agree that empathy is an important skill for a social worker to have when working with a service user, I feel that at times it can be an issue.
My understanding of Human Services is to help people who need additional help and guidence to move forward with their life. Sometimes people need help with external problems such as the loss of a job, the need for food or housing or for help getting out of a dangerous situation or mental and physical health crisis. The Human Services practitioner is a professional who acts as an agent to assist and or empower individulas, groups, families and communities to help them function more effectivly in all areas of life and improve living condition. Human Service professional will always advocate for their clients and will never give up on them and make sure to strive for the clients well being as long as the client want to change.
Building rapport may not as easy if we did not apply any values that are suitable or accepted by our clients. Cynthia (2014) agreed that knowledge and skills are not enough if there are no values and moral as those three elements are crucial for the profession itself. There are many values that social worker could
As social work professionals, we have a commitment to advocate for our clients. Because of our advocacy commitment, we also should be committed to social justice. Change cannot happen overnight; however, it also cannot happen if people are not willing to speak up about the things they are passionate about. Additionally, social workers must ensure that they are empowering their clients. As social workers, we should be committed to using a person first approach.
As human services majors, we are all helpers in some way. Whether we are teachers, social workers or aids. We all do something similar. We help others in some way to make their lives better. Three characteristics of effective helpers that I believe is most important are openness and willingness to change, sense of identity, authenticity and honesty and acceptance of one's power.
Firstly, I need to identify the causes and formation of the difficulty situation of my client. I should not involve my own personal emotions when analysing the situation. Next, clarification of the situation is essential. The clients should figure out themselves on how to face the situation. An effective counsellor listen more than talks, and what they do say gives the client a sense of being heard and understood.
