Internal Policy Of Duffer And Phelps

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Activity Mapping:
The implied internal policy of Duff and Phelps is to work towards the SSS model (Service, Satisfaction, and Success). Where service relates to the quality of the work produced, satisfaction relates to the achievement of objectives and success means the profitability by means of revenue generation or cost management.
A. Support Functions:
There are four support functions within the firm and their activities are as follows:
1. Human Resources (HR):
The role of HR is split into three levels. It is responsible for managing the day to day HR operations related to company policy and legal compliance. It is also responsible for working closely with the service line leaders to attract and retain the “best talent” usually defined