In KPLC, ethical and effective servant leadership is applied through, first through influencing the followers to a common goal which is to provide world class power by persuading them to align their activities to the organizations strategic goal plan ( Northouse, 2015). To persuade the followers the CEO and his team have initiated team talks that are held monthly to elaborate the vision , mission and core values of the organization , whilst receiving feedback and working on the same. Persuasion is an attribute that is used by global leaders in negotiations, and partnerships and is also a characteristic (Goldsmith et al. , 2003 ; Spears, 2002)
KPLC as an organization, has a workforce that comprises employees from diverse cultural backgrounds. In organizations managing diversity is key, according to Trompenaars and Voerman (2010) managing diversity is the core value for servant leaders . Similarly , managing culture is key in cross cultural leadership as it enables the leader to work effectively with persons from diverse cultures (Adler & Gundersen , 2007) . To achieve this the human resources management has embarked on training and development of employees on issues of diversity and unity . Further , the
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In KPLC, collaborative decision making has been encouraged. For example team leaders are assigned feeder lines from sub stations and have been empowered to make decisions regarding the feeder lines with minimal consultation as long as they ensure that there is zero power interruption on their assigned feeder lines. This relation between leader and follower is key in enhancing performance and effective leadership. According to Farling, Stone, and Winston (1999) , empowered followers are highly motivated , which translates to performance in the organizations . On a cross cultural environment , empowering followers is key to the success of any organization ( Carrey et al.,