ipl-logo

Skybridge Americas Company Case Summary

1464 Words6 Pages

Summary Skybridge Americas is the company which is providing the third party solution for several newspapers, beauty products and is also a storage and distribution warehouse for some smaller companies. But the customers to whom they are dealing with are mostly the disturbed customers from the products and they were quite disgruntled with the services. This contributes to creating the environment of the company quite stressful. This stress causes the problem of frustration for many of the employees. This also causes that many of the employees were working as a part-time workers. This means it affects the overall performance of the company. Introduction In introducing the Skybridge Americas Company is the company which provides the call center services to the third party people who are dealing with the several newspapers, beauty products and is also a storage and distribution warehouse for many of the smaller organizations. In this paper, there will be the details of the plan which will be used to sort out the …show more content…

Due to the high rate of disgusted customers from the products causing the problem that it creates the stressful environment in the company which causes the problems in the performance of the employees. Due this many of the customers are not satisfied with the services provided by the company. For this problem, there is a need to make a plan which can contribute to improving the current situation. For this several strategies have been made (Affandi, 2013). There is a period of one month is designed for this plan which will increase the performance of the employees and would contribute in bringing up the rate of satisfied customers. This would also contribute to decreasing the stress level in the company and increase the employability of the company in the future.

Show More
Related

Est1 Task 5

545 Words | 3 Pages

Task 5 Customer satisfaction Customer satisfaction is very important in any industry as serving the customers and making them satisfied is very important as it will show a difference in the sales as when more customers are happy with service , they will start coming just for the service offered thus the sales will increase. For example, if both companies A & B offer the same product, which company will the customers go to? This is where the customer satisfaction plays a very important role in a company. The better customer experience the company offers to the customers, they will be satisfied and they will be loyal to the company by supporting them for years and even spreading news such as the products they offer, on friendly the staff are and so on

Read More

Qlt1 Task 2

1428 Words | 6 Pages

TASK 2 2.1 While monitoring and reviewing the quality of the customer product and services can certainely be learned with a coaching of management , by monitoring your employees current customer practices helping them to identify the strength and the weakness in their performances and encourages them to set up goals , you will not only improve the transactions and services but benefits your customers and company in the process. Some of the methods to be undertaken are as follow: Monitor customer service calls or the person to be in contact between your employees and customers and focus on individual performance. Review employees email to customers and evaluate

Read More

Delta Company Case Summary

1205 Words | 5 Pages

In this case, Frank, a resident from California purchased a table saw the local Home Depot store in California. Delta Company or “DC” produces and sells many products, including table saws. Their headquarters is located in New York, but they also must do business around the world. Although Delta Company sells and produces the table saws, the Home Depot store also carries them in stock. One day, Frank was in his garage when he needed to reach a toolbox off of a high shelf in his garage.

Read More

Fizzy Pop Executive Summary

479 Words | 2 Pages

Six dimensions of organizational responses are used to address complaints (timeliness, facilitation, redress, apology, credibility and attentiveness), which influence post-complaint customer behaviour (Davidow, 2000). It is crucial to realize how an effective complaint management system benefits to the Fizzy Pop as it resolves the complaint from disappointed customer in a timely and cost-effective way and increase the standard of service delivery. Particularly, a good handling system can reinforce the reputation of the company and increase trust in company’s process. In addition, the FP should consider the following recommendations to create an efficient complaint management system. 4.1 Recommendations Customer satisfaction survey Workshops

Read More

Cherie Canada Limited Case Summary

766 Words | 4 Pages

Cherie Canada Limited is a fully owned subsidiary of International Cherie Company of New York and manages the marketing of four distinct lines of fragrance and cosmetics in Canada. A general manager manages each of the four lines. Another important office worth mentioning here is the Operations Office which is run by Bob Shaw. Dennis Green manages the purchasing office under Bob. One of the lines it markets – Elegante – was just introduced to the Canadian market a year after its launch in the United States in 1996.

Read More

Rock Company Case Summary

113 Words | 1 Pages

Rock Company Profit margin = 13% Capital intensity ratio = 2.35 times Debt ratio = 42.5% Dividend payout ratio = 30% First let calculate ROE; ROE = profit margin x total asset turnover x equity multiplier Total asset turnover = 1/ Capital intensity ratio =1/ 2.35 = 0.42553 Equity multiplier = 1/ (1-debt ratio) = 1/(1-0.425)

Read More

Workers In Australia, America Or Europe Accept The Taylorism In This Form Today?

997 Words | 4 Pages

The company will provide the training to their employees for operating their work and ask their employees following the design of scripts to their employees provided the standard customer services. Organization hope to achieve the goal which their employees lead to work effectively and also the managers can easily monitored their staffs. 3. This ‘clip’ is showing history from 100 years ago. Some would say that ‘the world has moved on’ and these ideas are out of date.

Read More

Nissan Motor Mfg Corporation Case Summary

803 Words | 4 Pages

Signature Student Number Date   Table of Content: Introduction 4 The Problem 5 The Court Case: 6 Conclusion 8 References 9   Introduction In the case Nissan Motor Mfg. Corp., U.S.A. v. the United States were two courts playing the role: United States Court of International Trade and United States Court of America where plaintiff and defendant respectively were The Nissan Motor Mfg.

Read More

Exploratory Research: Division Chief And The Administrative Assistant

1672 Words | 7 Pages

Responses derived from complaints of former and long time customers over a specific period of time fall into the category of communication study. These findings will highlight or point out the probability of a pattern of decline and correlation in and between the quality of customer service and professional attitude. Suggestions could also be extracted from the respondents as what may the firm do in order to reaffirm their good standing in regards to customer service; for example, should servers be more personable and relatable to their customers, should management and other supervisory agents be available for the customers to reach if ever a complaint gets out of hand, etc. Furthermore, the option between making the study personal or impersonal, gives some underlying confidence to the customer that their opinions and viewpoints are valuable to the company, and that their confidentiality is to be respected and cared

Read More

The Food Terminal Case Study

1372 Words | 6 Pages

The teams processing the information for the customers for the service provided were contacted by the customers to assist them in making payments. Knowledge The knowledge about the buying criteria of the consumer and that there was greater opportunity for the differentiation strategy implemented based on the quality and the services offered for customers. Mike was also able to establish the fact that his relationship was not too smooth with the managers of the

Read More

Business Ethics Case Study: What Is Foxconn's Ethical Issue?

803 Words | 4 Pages

Therefore, to the workers, working overtime would bring out results in not only monetary values but also emotional values of the satisfaction. This solution can only be made possible with the cooperation of the respective head departments to organize such valuable activities. Simple does not mean ineffective, simple works just

Read More

Wonka Industries Case Summary

178 Words | 1 Pages

Introduction Sales are dwindling at Wonka Industries and something must be done quickly and agressively to combat the problem. In 2009, Wonka Industries was producing 200 million pounds of candy per year. Currently, Wonka Industries is producing only 100 million pounds of candy yearly due to a decrease in sales. Without quick intervention, jobs will be lost and the possibility of bankkrupty looms on the horizon. Mr. Wonka believes incorporating social media could boost sales back to when they were the highest in 2009.

Read More

Johnson International Corporation: Case Analysis: Johnson International Corporation

800 Words | 4 Pages

Johnson International Corporation (JIS) is a global company that offers logistical support to the military and private companies which employs 100 people and it is largely located in US, Europe and Far East. It has been doing business for last 15 years and it had a net income after tax of $10 million. 70 % of their business is related to military sector and its focus is to provide logical support to military and private sector. In this company the president and chief executive officer were the same person and he/she was responsible for the overall activities of the company. The company has cut the budget in various field including the budget in IT capital and human resource which includes training for employee.

Read More

Managing Talent Case Study

1427 Words | 6 Pages

By this they derived next 500 employees who are at a very high stage of getting into top 100. The approach was effective and quite helpful for people and the organization grow

Read More

Porter's Five Forces In Food And Beverage Industry

845 Words | 4 Pages

Mature, positive planning is integral after ensure our commercial enterprise is run efficiently. The organization is structured hence to that amount employees throughout divisions are aligned over strategies and targets, make whole utilizes over the resources and partnerships available to them. As a producer yet distributor on high attribute meals yet drinks products, the methods up to expectation be present among each percentage are crucial for executional good and exorcism assurance. Almarai possesses fulfilled company certificates for virtue then food safety (ISO9001 then ISO22000), instead than because of each division.

Read More

More about Skybridge Americas Company Case Summary

Open Document