The ANA Scope defines a healthy environment as safe, satisfying, and empowering (ANA, 2015). There are factors that can create changes in the workplace that may result as a barrier that prevent the best patient care and health of the nurse. A shortage of nurses can be one of the factors that impedes a healthy environment. Nursing shortages have been linked to increased mortality, staff violence, accidents or injuries, cross infection, and adverse post-op events (McNeil & Sharpe & Benbow, 2012). Staff violence would definitely affect the environment because this would cause a disruption because of the lack of respect in the teamwork that the nurses are supposed to participate in to provide quality
"Civility is an authentic respect for others that requires time, presence, willingness to engage in genuine discourse and intention to seek common ground (Clark, 2010). " Unfortunately I have come to learn that, incivility is a fairly common issue in nursing in regard to nurse-professor, nurse-nurse, nurse-physician, and nurse-resident relationships. I don't believe that it's always meant to be hurtful. Sometimes incivility occurs simply because of the fast-paced environments, long hours and high stressed environment. Regardless, it's inappropriate and unprofessional behavior. "
Whether another nurse or higher medical provider it isn’t right and is a major concern in healthcare. ANA recognizes that incivility, bullying, and violence in the workplace are serious issues in nursing. Currently, there is no federal standard that requires workplace violence protections, but several states have enacted legislation
Conflict among health care workers is common and has been associated with lack of collaboration, communication and disruptive behavior with the potential to have a negative impact on teamwork (Kim, Nicotera, & McNulty, 2015). A recent conflict that I have observed at work about few days ago was between one of my coworker, a staff member and a surgeon. The staff member arrived for the night shift and took report from the day shift nurse, who had a rough day at work. She noticed that the patient had a bowel surgery four days ago and is still on patient controlled analgesia (PCA).
That situation affected the organization to the insufficient of excellent nurses available to care for patients and have an effect on those who continued working in a troubling work environment. Granstra (2015) researched that “Bullying results in increased turnover when nurses choose to leave the organization instead of remaining in a workplace where they are unhappy” (p.
Identifying truths from different viewpoints is important for conflict resolution to be managed sensitively. Trust is the foundation of effective relationships, high trust environments have a positive effect with staff engagement, commitment, and organizational success (Sherman, 2012). Handling conflicts in an efficient and effective manner results in patient safety and improved staff morale (Johansen, 2012). Resolution of conflicts in the workplace is essential to a healthy work environment, breakdown in communication can lead to increased patient errors. The nurse manager approaches this challenge thoughtfully as it involves working relationships that are critical for the team to function collaboratively (Johansen, 2012).
Employees can suffer from both mental health issues and physical stress. Leading employees to perform poorly and decrease productivity. Slight, insults, invalidations, and offensive behaviors in the workplace can make it a hostile environment to work in. Comments that target a person or group is called micro-aggressive behavior and in a diverse workplace, micro-aggression creates a hostile work environment for the employees. Targeting a person or group using verbal, behavior that communicates hostility, negative stereotypes, or derogatory is called
Behavior If I was an employer, I would let my employees watch the March Madness during the work hours, however, not all the time. I would put a time limit on how much and when the employees can watch the live stream of the basketball tournament of March Madness at work. I would the employees watch the game for an hour and thirty minutes in the morning at the starting time, two hours during the lunch period, and one hour before quitting time. If the employees want to stay after quitting time to keep watching the game, they are free to do so.
The purpose of this paper is to provide a clear understanding of what professionalism is in the workplace. There can be multiple understandings and/or expectations of professional behavior. Sometimes it can vary based on location and what your duties are. The focus of this paper will be professional behavior in the healthcare field and particularly the expected behavior of nurses. We all have a certain image that comes to mind when we hear the word “professional”.
Defiant behavior, stress, space, physician authority, beliefs, values, goals, too much or little responsibility, and lack of managerial support are just a few causes of conflict (McElhaney, 1996). While many view this as harmful to a workplace, if managed effectively, it can promote critical thinking, decision-making and continued innovation (Kim, Nicotera, & McNulty, 2015). However, when conflict is not managed well, negative behavior, increased turnover, ineffective communication, and poor outcomes can occur (Kim et al.,
When looking at the function of professional nursing, the attitude, experiences, as well as factors such as demographics, social class, education, and values, can determine how the nurse will view violence in the workplace. These factors that have contributed to the development of the professional nurse can also determine how the nurse views and even reacts to workplace violence and aggression towards them. The qualities of the professional nurse and their background can determine how the human behavior from the patient is viewed and can lead to de-escalation or escalation of violent situations. The behavior of the patient can include cooperation, calmness, anxiety, aggression, or anger. Behaviors of aggression, anger, frustration, and acts of intimidation when patients are experiencing an illness can exacerbate stressful situations which can turn violent.
Violence against healthcare providers is a significant problem that has been receiving growing attention. Incidents of workplace violence are experienced by nurses and physicians on a day-to-day basis, especially in emergency departments. The corollary of this phenomenon has become a significant matter due to the psychological stress it is placing on healthcare providers, hence affecting their efficiency and productivity. We may often undermine the consequences of workplace violence, but studies show that it may cause distress, apathy, rage, disappointment, helplessness, anxiety, self-doubt, and insecurity of healthcare workers. (Öztunç 360-365)Hence, their entire job performance is decreased and absenteeism is increased.
Information regarding the reports such as research limitations, level of evidence, research method and design are included in the discussion and implications of nursing. The literature review found that nurse on nurse bullying does indeed effect nurses in a physical and emotional way as well as effecting the adequacy of patient care. Effects of Horizontal Violence in the Workplace on Nurses and Patient Care Introduction Nurses spend approximately 12 hours a day 3-4 times a week working in either a hospital, clinic, or some sort
Conflict resolution happens often in the workplace that can either drive or disturb employees, supervisors, a team, and an entire organization. When supervisors allow conflict resolution to fester without taking immediate action, it can lead the organization into an unhealthy environment. In this paper, the topic for discussion will analyze various strategies that can be utilized to control and manage conflict resolution in the workplace, and the role of the supervisor during conflict resolution situations. In addition, a discussion will include how the workplace and its customers are impacted by a diverse workforce. Conflict Resolution Conflict in the workplace is inevitable, especially in a diverse workforce where employees possess different approaches to his or her job and come from various backgrounds, who share a common work space within an organization (SHRM, 2015).
Workplace conflict is bound to arise. Be it colleagues, clients or bosses, the time for a difficult conversation will happen at some point. You need to pick and choose your battles wisely. Just as much so, you need to be ready to stand up when it is the right time.
