Verizon Organizational Culture

In the case study, Verizon had ideas on ways to get customers and ways to make their service better for them. They want to try to make thing easier for the customers, like having their 4G program on every phone. For them to explain to the customers the 4G program is about. In 2011 Verizon came up three goals they wanted work on, the three goals are to build a business and workforce as good as its network, to lead in shareholder value creation, and to be recognized as an iconic technology company (Freifeld, 2012).In 2012 Verizon got number one spot on the Training Top 125 for the first time (Freifeld, 2012). That shows Verizon had great training for their employees in 2012. If Verizon could keep up the good work on training people they could

The reason I think it is two of them is that Verizon wanted to make a symbol out of them by showing different ways their customers and bring in customers would like what changes they have made. I think the symbol for Verizon now is about their 4G LTE service, they want to make sure that their customers have the best service. “Prior to rolling out its 4G LTE network in December 2010, Verizon delivered 60,000-plus hours of 4G LTE technology and device training to its front-line Sales and Service reps between January and August” (Freifeld, 2012). The reason I think that Verizon rites and rituals comes into place, is that they did a lot of training to make sure that the customers are being told things that are the best for Verizon. Verizon has these three main business goals of 2011 to help build Verizon up, to build a business and workforce as good as its networks, to lead in shareholder value creation, and to be recognized as an iconic technology company (Freifeld, 2012). Verizon has been working on these three goals for many years to make their customers happy with their service, so that their customers could tell others why they like Verizon and why they should move service to them. Reference:Freifeld, L. (2012). “Verizon’s New #1.” pp.

Verizon wanted to increase its electronic network by bring in the 4G LTE service for their customers. By them doing that they wanted to make sure all the sale reps know what they are telling and showing to the customers about the 4G. “Prior to rolling out its 4G LTE network in December 2010, Verizon delivered 60,000-plus hours of 4G LTE technology and device training to its front-line Sales and Service reps between January and August” (Freifeld, 2012). Verizon had a program that helps people out in ways to show their product, this is the Verizon Leadership Development Program. This program helps people that is going to college and looking for a career in Verizon. The program is currently sponsors finance, network operations, engineering, IT, human resources, and marketing (Freifeld, 2012). In all the fields you need to know ways that Verizon technology is, just like their 4G LTE and how it works. Once you get the area you are learning for Verizon will have you trained on what they want and how they want everything done. Reference:Freifeld, L. (2012). “Verizon’s New #1.” pp.