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Business Systems Analysis Capstone

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CRMs and ERPs Ronnette Haney Rasmussen College Authors Note This research is being submitted on July 25, 2015 for Michael Hanrahan Business Systems Analysis Capstone BP480/IDC4637 Section 01 - Online Plus - 2015 Summer Quarter The Sales and Marketing Page located on the intranet site for Smithton Consulting explains how the company sales and marketing plans are set up to do specific things for the company. The sales department is responsible for communicating with the customers for all sales calls, contract negotiations, and customer service. The Marketing is solely responsible for anything that has to do with advertising, analysis of data for all marketing initiatives and marketing plans that are involved. The sales plan is designed …show more content…

IQMS manufacturing is a customer relationship management product that allows businesses to enhance the companies ability to make sure that the sales, marketing, customer service, and support system does what it needs to do to ensure that the business is provided what the customers need in order to sustain a good rapport with the customers and in return it will contribute to making the company continue to be successful. Some of the applications that are offered from IQMS are an application for the employees to have to be able to work on the go to be able to stay productive and be able to be reachable through this application and to communicate and conduct daily …show more content…

The IQMS’s ERP software will be use for the Smithton Consulting to incorporate the business process tools with all of the data from each of the transactions that the customers uses and that information will be connected to the cloud system that the customer will provide data information to Smithton Consulting about their specific transaction and that will connect things such as tracking, billing, shipping, customer service and support, as well as things like providing the customers with a mobile application that they can connect to the business they are dealing with all comes in place using

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