Customer Service Interview

1. Why are you interested in this position?

The best thing about travel, I believe, is having the honor to witness and experience other cultures of around the world. Even on a vacation where relaxation is the primary goal, one is still experiencing the different ways of life. I believe traveling is the ultimate way to truly understand the though we live in a world of many different kinds of people and ways of living, we are all united in our desire to care for others in the best way we know how. I would be honored to help participate in the process of someone being able to open there eyes to the different ways of life that we are surrounded by. I truly believe that from my customer service experience I will be able to successfully assist in

Through this experience I have learned that different people have to be marketed to differently. Through experience I have become successful in figure out the ways a certain person needs to be marketed to and spoken to. My skill of knowing how to assess a person will be my biggest asset in the job.

3. What do you like about Customer Service?

Everyone is unique and views situations differently. Really, I love the psychology of customer service. I love finding out why someone wants to do a certain thing, or in this case, why they would want to go a certain place. I enjoy the process of communicating with customers. Though this process we are both bettered, them, by getting their best outcome, and me, by being able to develop the skills to make the next persons experience even better.

4. What do you find is the most difficult part of being in Customer Service?

At the end of the day a lot of customer service is mind reading, it is being able to figure out what can be said and done to make this person the happiest. Through skill and experience this process gets easier and I believe that I am good at it. But sometimes it can be difficult when a customer themselves are not quite sure what they want or if I am unable to successfully understand what they want. Though through time this happens less and less, when meeting a dissatisfied customer it can really bring my moral down, but in the end I improve on my customer relations

For me, that is the truth anyway. I got into the field of customer relations because I genuinely like customers and wanted my goal to be to give them something that best fits their wants and needs. Every sale I do is not about “making the sale” but instead getting the best result for that customer. At Odyssey I would not force a customer into a trip but try to plan their trip around what they individually are looking to get out of the trip.

6. Tell me the steps you take to monitor the quality of your work?

Before completing any task, I either mentally or physically write down a list of all the steps that needs to be taken for optimal success. When dealing with customers this becomes even easier because they will tell you if something is amiss. I take these lists step by step and after each step is complete I make sure it’s done sufficiently. This, I have found, is the best way for me to achieve the best results with the customer being their happiest.

7. Describe your international travel