How Schools Determines Key Organization Performance Measures
Performance in a school is not only demonstrated by student learning outcomes; it also includes outcomes with stakeholders, budgetary and financial outcomes, workforce outcomes, the effectiveness of process, and leadership outcomes. The reason that the school determines key performance measures is that it supports systems on the management of a school and it aligns goals across the school. Therefore, the measures serve as a tool for communication as well as creates consistency of the overall performance requirements. With the school having performance measures, consistency is ensured while supporting agility, innovation and decentralized decision making. The school does not rely only on
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These expectations include student and stakeholder satisfaction, and student and stakeholder relationship and engagement. The school considers both satisfaction and dissatisfaction of the school. Satisfaction is measured by surveys. However, the school notes that the respondents do not provide information that they have little knowledge of. Dissatisfaction is gathered through complaints about the school. The school has developed positive relationships with the stakeholder groups. The school is more concerned about what the stakeholders will do for the school instead of what they say on a survey. A key performance measure deals with the budget. The results indicate how the school is using their monetary resources. The school reports performance to budge, one pupil costs for various programs, cost savings, or allocation of funds to areas of importance. The school looks at the revenue of the school side-by-side looking for fund received through grants, awards, or partnership to providing extra money. The school also considers meeting the needs and expectations of all segments of the workforce. This include