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Kotter's Change Management Model: A Case Study

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Stage 2: The specifications of the change

After identifying the need to improve the current business performances, the specifications of the change can be explained. These specifications are composed based on the results of the Ishikawa diagram. Once the specifications were recognized a larger perspective could be brought forward:

Personnel: All the involved staff needs to change their current behaviour. Emphasising on the FS employees, who need to change their current approach and practices. They should adapt to a more collaborative and enterprising style for maintaining a transparent work environment. Transparency drives open communication, motivation and commitment (Makar, 2013). This will strengthen the collaboration between the supporting …show more content…

It became clear that change was needed within the company. The change management model used for establishing the change plan is Kotter’s eight-step model for leading change. This model identifies a roadmap which is easy to follow in order to guarantees a successful organizational change. The first three steps are creating a climate for change, followed by engaging the organization and the last two steps are about sustaining and implementing the change. (Kotter, 1995) The model is defined based on the following …show more content…

This coalition is composed of employees (also known as Change Agents) with different positions, titles and functions, so that all employees can identify themselves with the team members. According to Ford (2014) the Change Agents should possess the following characteristics; influential, powerful, expertise, leadership and credibility. These characteristics are needed for guiding the employees. The group should establish and communicate the vision and values, reduce resistance, develop goals, guide employees and manage change projects. This will direct all efforts and encourage employees to work according the changes. Creating a solid guiding coalition is essential to succeed and sustain the

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