Observing A Healthcare Organization's Culture

Melis Celmen

Midterm HLTH-808

Answer 1)

Culture of an organization is the way employees perform, behave in an organization on a daily basis. These behaviors, way of thinking, expected way of interaction among employees get internalized and become a habit. Later they are taught to new members of the organization.

After analyzing the most successful mid-sized companies in America, McKinsey & Co. agreed that the common characteristics was how they managed their cultures. (Lipton, 1996)

“People who understand the values behind their organization’s culture adjust more quickly to their jobs; in turn they have bigger commitment to their jobs” (Lipton, 1996). What makes an organization successful over time is their members’ shared values, clear

These outfits are symbols, differing type of positions, status and education. Not anybody who comes to a clinic with a white coat would be simply welcomed unless they have their degree. Also culture can be observed by the way staff is interacting with each other, and with patients, if they are respectful, caring, listening and helpful, if they go that extra mile. For example; Partners has strong culture which they highly value their patients and employees, in thus Partners offers a free shuttle service in between hospitals and some major T stops to make commuting easier, accessible. Also BWH 850 Boylston location offer free valet parking to the patients, which shows again that they go extra mile, think about their

“Physicians embody the ‘‘product quality’’ elements of health services delivery. Their profession is most closely associated with the invention of medicine, as well as its crafting over time” (Garman AN, Leach DC and Spector N. 2006).Hospitals have power with technology, space, tools, patients, staff they can provide for physicians to practice. Physicians need the resources a hospital bring such as; surgery rooms, clinics, diagnostics, labs, administrative staff which helps with their scheduling, billing, also they can use Electronic medical records system etc. They mutually depend on each other to work collaboratively to bring the best outcome. There should be an mutual understanding of what each group brings to table and how they benefit from each other and work accordingly without one feeling more powerful over other, otherwise this would hurt the balance of relationship and create problems in the organization. In the end it’s the patients who are the driving force of this relationship and who are the consumers judge the quality of the service this collaboration brings. As (Garman et. Al, 2006) argued “Perhaps the most striking trend is the evolution toward what have come to be called ‘‘consumer- centered