1. Based on Paul’s notes, identify and explain the challenges facing Pro Sport Collectibles and how they might be addressed by the use of technology. The challenges that are facing Pro Sport Collectibles not having enough full time employees only part-time college students who doesn’t take their job seriously and allows for shoplifting to be made easy, new inventory not on display because it hasn’t been unloaded and stocked, no online presents with a website or marketing campaign so that out of state collectors, customers, and potential customers can communicate more directly and purchase items quicker and easier, and not accepting credit cards makes it very hard for potential customers to make purchases and causes the store to lose business. These challenges can really be addressed by creating a website to make products available and easy to access for collectors and customers, get a transaction processing system to process credit cards, create invoices and facility scheduling, advertise the business using social media to increase more …show more content…
The customer tracking system can find out why customers aren’t currently doing business with you such as certain customers might forget about the company, dislike customer service, limited exposure of the company, dislike products or service, price is not reasonable, do not need products or services from the company, and/or buying process is difficult. The customer information that should be collected is name, area of interest, phone number and email, and it will enhance customer service by having sales representatives call and send out emails to customers to increase marketing efforts such service efforts, informing customers about products and/or service benefits, and boost brand