Task 1 Knowledge Questions And Answers

Assessment Task 1: Knowledge questions

Questions Provide answers to all of the questions below:

1. Identify five ways in which workplace systems and policies and procedures can assist in building effective relationships.

The five ways which workplace systems and policies and procedures an assist in building effective relationships are:

- Work Health Safety consultation and cooperation

- Diversity in the workplace

- Communication protocols

- Conflict management and resolution

- Performance review

2. Workplace policies and procedures are often based on legislation and regulations. Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships.

• Age Discrimination

Many workplaces encourage their staff to build networks both internally and externally to the organisation. This may be through online networks, such as LinkedIn, or by engaging with the community and other services or business that may be of benefit to the organisation. Furthermore, professional development processes encourage staff to meet new people by attending conferences, training sessions and other events. Discuss three reasons why networking can lead to a more productive and effective workplace environment.

The three reasons why networking can lead to a more productive and effective workplace environment:

1. Networking can help employees to understand different workplace environment and situations. If they notice there are areas that can be improved in their current workplace, they will be able to suggest it to their employers. If it is considered by the employer and applied, it will increase workplace satisfaction of employees.

2. Employees can learn how to more effectively perform their tasks when talking to similar people within the same work field. They will get inspired by people working in the same field and would try to improve themselves so they could learn and adapt new skills that others

Not everyone is the best at communicating or interacting with other people. A workplace will consist of people from different backgrounds and cultures, those with different life, education and work experiences, those with varying abilities and needs. Some organisations have in place a variety of systems and supports for their staff. These may relate to staff wellbeing/ employee assistance programs, training in soft skills such as communication and interpersonal skills, diversity training, and so on. Explain how these types of processes can assist staff to work more effectively together.

These types of processes can help staff to work more effectively because in these processes, the staff will be able to learn more about themselves. Mainly how they work with others and how they can improve on their weak points. These systems help employees to work on themselves and also learn more about people that they work with. Having these trainings will allow employees to be more understanding on how they can communicate with others and how they can avoid conflict with others within the same workplace. They will also come to learn more about working with diverse people and build harmony within a