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How Does Testra's External Culture Change From Its Internal Culture

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Change is inevitable in the internal culture of an organisation if there are changes from the external environment. The external environment for an organization are those factors outside the organisation which they mostly cannot control but have a great influence in the performance of the organization.
Since technology is advancing rapidly, Telstra’s external environment is changing rapidly with it.
The introduction of the mobile network and faster internet connections then wireless and digitization are some of its changes.
The most internal culture change for Telstra was their human resources, the training, coaching and inspiring of their employees to be customer focused. Then their processes and systems, policies and procedures are also

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